Zhengshang wheel technology has a perfect service team to ensure to provide you with satisfactory service.
We sincerely thank you for your support. In order to make you better understand our enterprise and strengthen our cooperation and exchange, we now present our service specifications to you. We welcome your supervision and put forward valuable opinions and suggestions, so as to further improve our work quality and better serve every customer.
1、 We will make reasonable arrangement and carefully organize the source of goods in strict accordance with the delivery schedule required by you, so as to ensure the delivery on time and meet the needs of customers.
2、 Since its establishment, we have accumulated rich experience in sales management, and are fully capable of producing high-quality products in terms of technical force, production process, testing means, etc. We will be strict with sales procedures, according to the quality assurance system, strengthen the control of the whole process from the product into the company to the product out of the company, and guarantee the delivery of products.
Pre sales service:
Visit customers in a planned way to solicit opinions
Timely understanding of customer needs and existing problems
The user's requirements shall be answered within the same day, and the unsatisfied ones shall be explained
The contract review shall be completed within two days
On sale service:
Strictly carry out the sales contract and deliver the products according to the quality and quantity on time
Strictly implement the technical service agreement and provide technical service guidance on time
Ensure the quality of service, find problems to be solved in a timely manner, the site can not be solved should inform the user, and report to the leader in charge at the same time
The exchange or return of goods caused by product quality problems shall be reported as required
For the problems raised by our customers, we will send personnel to the scene on the same day for service in the province, and the service personnel outside the province will arrive in three days to solve them
The sales department shall report the situation to the leader in charge within one month after the completion of the single project, give information feedback every half a year, and make corresponding user investigation report to understand the user's evaluation of the company's work.
1、 Product "three free" service
Send someone free of charge for technical guidance
Relevant materials are provided free of charge
Free training related business knowledge
2、 Product telephone "three in time" service
Timely reply to the user's inquiry about the product's performance index and product technology
Timely telephone guidance, analysis and judgment of various problems in the use of products
Make an appointment, call in time and promise the service time
3、 "Three supervision" of service quality users
Whether the user supervises the service personnel to be in place according to the promised time
The user supervises whether the service personnel complete the task according to the service content
Whether the user supervises the service personnel to complete the work in time and explain clearly
4、 "Three prohibitions" for service personnel
It is not allowed to change or delay the service arrival time of promised users without permission
It is not allowed to put forward the requirements of diet, accommodation and transportation to users
It is not allowed to recommend the service work beyond this service item but belonging to the product proposed by the user
5、 "Three satisfactions" in reception of visitors
Let to contact the business of user satisfaction
Let the users who come to consult and study be satisfied
Satisfy the customers who complete the business